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Page last updated: 6 pm Thu Jun 18 2020

Page last updated: 6 pm Thu Jun 18 2020

TravelSafe

Cleartrip's guide to safe air travel

Guidelines for departing passengers

Citizens and residents have the freedom to travel to several countries on any of the airlines that have approved flights to and from Dubai Airports.

Submit a travel request

A travel request should submitted through the competent authorities or the website smartservices.ica.gov.ae after which the traveller will be informed of approval based on a number of requirements, including:

  • Classification of the level of risk of the country to be visited
  • Reason for travel
  • Approval of health regulations in the desired destination

Check for COVID symptoms

  • All travellers must complete a Health Declaration Form before departing to ensure travellers are clear of any symptoms
  • Airlines have the right to deny travellers if they display any symptoms of COVID-19

Comply with destination rules

  • Passengers need to comply with the official procedures established by the destination regarding testing and quarantine

Returning to UAE

  • On returning to UAE, passengers will have to comply with UAE quarantine rules.
  • Airlines have the right to deny travellers if they display any symptoms of COVID-19

Airlines (Leaving UAE)

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Airport information

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Must check before travel

Before booking

Before leaving home

  • Check if you have necessary documents: health declaration form, quarantine undertaking form, approval from destination embassy (if required), ticket, visa
  • Ensure you have no COVID 19 symptoms: Fever, cough, shortness of breath, muscle pain, headache
  • Check in for fight online, if available
  • Prepare a travel hygiene pack with masks, hand sanitizer (<100 ml) and ati-bacterial wipes

At the airport

  • Arrive 4 hours before the flight to allow for thermal screening and other additional procedures
  • Present your completed health declaration form
  • Drop baggage at bag-drop desk
  • Pass through security and immigration while continuing to wear your mask and continue to observe social distancing, following floor signage and avoiding crowded areas. Please note that Smart Gates are currently not in use
  • When you reach the departure gates, continue to wear your mask and observe social distancing by waiting in designated seating. The availability of food and beverage outlets will be limited and the designated smoking area will be closed. Lounges will not be operational.
  • Only proceed to board when you are called by the boarding gate staff, continuing to maintain a safe distance from other passengers and airport staff.
  • You will only be allowed to board the bus if you are wearing a mask. The capacity of the bus will be limited so you can maintain a social distance of 2 metres from other passengers.

On board the aircraft

  • Continue wearing your mask as you board the aircraft. Hold your boarding pass at arm's length for a member of crew to inspect. After your boarding pass has been checked, stow your own hand baggage and take your assigned seat.
  • During the flight, you must remain in the seat assigned to you and keep your seatbelt fastened. Limit your movement around the aircraft to avoid close contact with crew and other passengers.
  • To minimise contact between crew and passengers, no meals will be served during the flight. If your itinerary includes a meal, a meal box will be provided to your assigned seat with wipes for sanitising your hands before and after you eat.
  • Wear your mask throughout the flight and sanitise your hands regularly. If you need to sneeze or cough, lower your head, turn away from fellow passengers or members of crew and cover your nose and mouth with a tissue or flexed elbow.

Arriving at your destination

  • Continue to wear your mask as you leave the aircraft, retrieving your own hand baggage from the overhead locker. If there is congestion in the aisle, remain seated until you can leave and still maintain a safe distance from other passengers.
  • Medical screening (including temperature testing) may take place on arrival at your destination. You may also be required to present documentation which indicates that you are negative for COVID-19. Additionally, you may be required to quarantine or self-isolate. These mandatory requirements may need to be met at your own cost.
  • Continue to wear your mask as you pass through security and immigration and continue to observe social distancing, following floor signage and avoiding crowded areas. Don't forget to use any hand-sanitisation stations provided.
  • Continue to wear your mask as you wait for your baggage. To avoid crowding, stand away from the baggage belt to allow other passengers to retrieve their baggage.

Safety measures

General safety measures

  • Arrive at check-in 4 hours ahead of departure to avoid any delays.
  • Please bring your own face mask, hand gloves and abide by social distancing rules.
  • Bring an approval letter from the destination country embassy if traveling out of Dubai

Airport safety measures at Dubai

  • Those travelling are required to wear the appropriate personal protective equipment (mask and gloves) and arrive to the airport four hours before their flight to allow time for additional security measures.
  • In order to maintain public safety and social distancing requirements, travellers without confirmed tickets and passengers who arrive to the airport earlier than 4 hours before their scheduled departure time will not be permitted to enter the terminal buildings.
  • Dubai International (DXB) has made it convenient for travellers to purchase personal protective equipment (PPE) on the go with the installation of two PPE vending machines at the airport. Located in the departure areas of DXB’s Terminal 2 and Terminal 3, the vending machines dispense PPE kits containing a mask and a pair of gloves, and also offers two varieties of sanitisers. More products are expected to be added in the coming days, including European-made and certified reusable face masks.
  • Passengers should also be conscious of curfew timings and have tickets available for presentation if and as required by Dubai Police.
  • Precautionary measures have been implemented throughout the airport to maintain the health and safety of our customers and staff. These measures include protective plexiglass at check-in and immigration counters, thermal and temperature screening, social distancing markers and increased levels of sanitisation in compliance with international standards set out by the relevant authorities.
  • For those travelling selected cafes, restaurants and retail outlets will also be open in the airport’s concourse.

Airport safety measures at Abu Dhabi

  • It is compulsory to wear a face mask whilst you travel. You must wear your face mask when you arrive at the airport and keep it on for the duration of your journey.
  • Remember to wash your hands thoroughly at regular intervals, and follow social distancing guidelines carefully at all times.
  • Due to government restrictions across our network, you will be required to check in your cabin baggage before you fly. You will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg.
  • From 30 hours before your flight, you can check-in and choose your seat online. To help us follow social distancing guidelines as closely as possible, some seats are unavailable.
  • Check-in at the airport opens three hours before your scheduled flight time. Your boarding pass will be ready to collect when you arrive.
  • If your journey time to the airport coincides with curfew hours in the UAE, you will be required to present your booking confirmation or ticket if requested by officials.
  • Temperature screening is in operation, and you’ll be asked to wait two metres from other guests at all queuing points.
  • Due to COVID-19 restrictions, lounges in Abu Dhabi are closed.
  • On board, food and drinks service will be offered in line with important COVID-19 guidelines.
  • It is compulsory to wear a face mask whilst you are at the airport, on board the aircraft and when you arrive at your destination.

Country wise quarantine and visa rules

India

Mandatory seven days of paid institutional quarantine at their own cost, followed by seven days of self-quarantine at home, as opposed to an earlier 14 day quarantine period entirely spent in government arranged facilities

Different states have set out different quarantine rules. Know more

Pakistan

Testing will be conducted as soon as possible after arrival. The testing process generally takes 24 hours. Passengers who are sent home after a negative test will be advised compulsory self-isolation to complete a 14-day period. Low risk and asymptomatic positive test results may also be sent home for self-isolation upon the discretion of provincial health authorities subject to review of isolation capabilities at home.

Saudi Arabia

Saudi Arabia has suspended all international flights indefinitely to help combat the spread of Covid-19. Neither citizens, residents nor tourists can enter Saudi Arabia during this period, except in exceptional cases.

Citizens and residents to return to Saudi Arabia during this period, with a 14-day quarantine period on arrival

Nepal

Nepal announced that all arrivals into Nepal will be self-quarantined for fourteen (14) days. Those capable of affording a hotel room can quarantine themselves in hotels. The government will provide quarantine facilities for the others

Bangladesh

If any person of Bangladesh origin possesses stamp in their passport Without the required medical certificate mentioning COVID-19 free - institutionally quarantined for 14 days.-With the required medical certificate mentioning COVID-19 negative- home/self-quarantine for 14 days.

Diagnosed with any COVID-19 symptoms on arrival - institutionally quarantined for 14 days

Oman

Oman suspended commercial international flights in and out of the country (This does not apply to nationals of Oman). All nationals entering Oman will need to self-isolate for 14 days.

Bahrain

Arriving passengers must complete the health declaration form and will be processed for testing in a special facility. If a passenger tests positive, the Ministry will take further action. Passengers that test negative will be taken via a shuttle bus to Bahrain International Airport to complete the immigration formalities and collect their baggage, which will undergo a disinfection process.

Kuwait

Citizens who enter Kuwait from any country will be put in home quarantine for 14 days upon arrival unless they display COVID-19 symptoms in which case they will be put in institutional quarantine.

Kuwait government has integrated with below 2 airlines for repatriation flights:

Jordan

United Kingdom

Most travelers arriving in the UK from abroad will be required to self-isolate for 14 days. They will also be required to fill out a contact locator form with their contact information, including a local address. If they do not have appropriate accommodation, the government will designate a quarantine location. Certain travelers will be exempt from the self-isolation requirement.

Italy

All travelers entering Italy must self-isolate for 14 days after arrival except for business travelers who will remain in the country for less than 72 hours and travelers from EU/Schengen countries as well as Andorra, Monaco, San Marino, UK and Vatican City. Travelers from these countries who have been outside of these countries in the 14 days before entering Italy will be required to self-isolate. Naples airport support page (including self declaration certificate to be filled by the passenger): https://www.aeroportodinapoli.it/informativa-coronavirus

Repatriation airlines

Spain

The state of alarm has been lifted and travelers entering Spain are no longer required to quarantine.

Netherlands

  • No matching country found !
See all countries

Pre-approval required:

Passengers require a pre-approval before entering into the UAE. For more details, go to

https://smartservices.ica.gov.ae/echannels/web/client/default.html#/login

Every passenger flying to Dubai needs to fill in the health declaration form and the quarantine undertaking form. Both forms need to be printed, completed and handed over to Dubai Health Authority staff at arrival.


Airport information

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UAE quarantine rules

NOTE
  • Every returning resident will be tested for COVID-19 on arrival
  • Mandatory 14-day quarantine can take place in a hotel or a private home or an isolation hotel
    • Hotel quarantine guidelines for residents
      • For those opting to spend quarantine in a hotel, stays can be booked in advance.
      • The authorities will organise transportation from the airport for residents who opt for hotel quarantine.
      • At these hotels, gloves and face masks must be worn at all times in public areas
      • Residents have an option to order their meals at the hotel itself or call for takeout, if the amount is paid online.
      • Items (whether food or anything else) delivered to the hotel for the travelers from family or friends will be fumigated.
      • The travelers will be required to remain within their room for the entire duration of their stay and are responsible for cleaning their own rooms.
      • They will have access to a tele-doctor 24×7 through the mobile app and the hotel will inform the health authorities in case the person's medical condition changes during their stay.
      • They will be permitted to check-out from the hotel after 14 days and will have to organise their own transport from the hotel.
    • Home quarantine guidelines for residents
    • Transportation from the airport to home must be organised by the travelers.

      The checklist includes:

      • The provision of a separate room with a private bathroom within the home.
      • The travelers's health must be stable and none of the household members nor the traveller should fall within the high risk category.
      • Communication means, including an active phone number, should be made available.
      • The travelers and household members should be capable of adhering to the precautions required.
    • Once home quarantined, they will need to abide by the following conditions:

      • Install and register with Dubai Health Authority's Covid-19 DXB app
      • travelers must monitor symptoms and ensure constant temperature checks. If necessary, can use the SOS feature on the smart app or call DHA's hotline (800 342)
      • Must isolate themselves from household members. If it's necessary to leave their rooms for any emergency, they must wear a surgical mask.
      • Household members and caregivers are also required to adhere to preventive guidelines.
      • Surfaces in shared areas such as door handles should be cleaned daily wearing disposable gloves with household disinfectants.
      • Caregivers must also ensure that the meals of the quarantined person are left at the room's doorstep, without any contact with the travelers.
    • Isolation centres
    • Travellers who are tested COVID-positive or show symptoms of infection during hotel/home quarantine will be transferred to a hospital, or to one of the hotels designated as isolation centres.


Visa rules

NOTE
  • For any UAE visa expired before March 1st 2020, all fines will be waivered if you exit UAE before 18 Aug
  • All Residence visas and Visit/Tourist visas which expired after 1st Mar 2020 are now valid till 31st Dec 2020
    • Visa type
      • Visa status
      • Rules that apply
    • Visit/Tourist Visa Details
      • Expired before 1st March 2020
      • All fines waivered if you exit UAE before 18 Aug
      • Expired after 1st March 2020
      • Visa will be extended until December 31, 2020
      • Auto Cancelled from 17th March 2020
      • -
    • Details
    • Residence Visa Details
      • Expired before 1st March 2020
      • All fines waivered if you exit UAE before 18 Aug
      • Expired after 1st March 2020
      • Visa will be extended until December 31, 2020
      • Outside country - Expired after 1st March 2020
      • Visa will be extended until December 31, 2020
      • Cancelled Residency visa or company cancelled your visa
      • No amnesty
    • Details

New tourist visas

Due to COVID-19, UAE has temporarily suspended issuance and entry of all visit or tourist visas until further notice. If you still want to apply for a new tourist visa, you can get in contact with your local Travel agent or write to visauae@cleartrip.com


What is the amnesty?

The Council of Ministers issued a decree exempting all violators of the ‘Law on Entry and Residence of Foreigners’ from all fines incurred by them, if the violation occurred before March 1, 2020, if they are leaving the country during a three-month period starting from May 18.


Important dates

    • Dates
    • Significance
    • 1st March 2020
    • This is the date that draws the line between which expired visa holders have an extension, and which need to avail of the amnesty.
    • 18th May - 18th August 2020
    • Three month amnesty period
    • 31st December 2020
    • UAE visa valid for all which expired after March 1st 2020

Dubai checking centers

If you are leaving UAE before 18th Aug 2020 and choose to travel through Dubai, then you need to visit any of the following checking centers 48 hours before departure.

  • Al Qusais police station
  • Civil Aviation Security Center
  • Deportation center near terminal 2

FAQs relating to UAE Visa

I want to know if exemption of visit visa holders from fines is available for everyone no matter how long one overstays in the three- month period. Also, what is the starting and ending date of the exemption duration?

The visa exemption is for all types of visas which expired after 1st March and have been automatically extended until December 31, 2020

How can I check my visa validity?

If you want to check your UAE visa validity, you can visit: https://smart.gdrfad.gov.ae/Public_Th/StatusInquiry_New.aspx

My brother is here on a visit visa and now he is in his grace period. Once the grace period is over and if he remains here, will he be subject to overstay fines?

All visit visas have been automatically extended until December 31, 2020. There are no fines for any visit visa categories. Visit visa holders are advised to coordinate with their home country’s embassy to facilitate their departure from the UAE.

What about people whose visa expired or was cancelled before March 1?

These residents can stay in the country for three months, beginning May 18, 2020, without incurring fines. This means they can remain until August 18 without paying visa overstay fines. If they find a new job and are sponsored by their employer, they will be issued a residency visa.

What is amnesty and who can benefit from fine wavier?

The amnesty applies to people who have been illegally staying in the country after their visas (visit, tourist or residency) expired before March 1 . They can leave the country without penalties until August 18th 2020.

What happens to residents who have lost their jobs and their employers have cancelled their visa after March 1?

People whose visas were cancelled after March 1 have a 30-day grace period from the date of cancellation. They need to secure a new job to change their sponsorship or leave the UAE within a month or risk incurring fines. The overstay fines are Dh225 on the first day and Dh25 for each subsequent day.

Is it better to renew expired Emirates ID and visa?

If you plan to travel soon, it is advisable to apply for a visa renewal. If you travel to another country, returning to the UAE may be a problem.

Are cancelled all UAE visas eligible for extension or fine waiver?

According to Amer centres, the amnesty does not include cancelled visas as well as visas for newborn babies inside the UAE. For cancelled visas, Amer centres advised individuals to either leave the UAE or change their visa status.

Contact us via Email id: visauae@cleartrip.com contact +971 52 204 5263. Pay a fee of AED 1900 for 30 days and AED 2100 FOR 90 days for processing of your visa change or visa extension request.

My wife landed in the UAE on January 5, 2020 and her last date in UAE was 02/03/2020. She is here on a visit visa. In the current situation, I have no clue if I have to apply for a visa extension or she can stay in UAE without any problem.

As per the last update, she is exempted from fines only till 31st Dec 2020.

My sister and her son's 3-month visit visa are expiring on April 8 and I want to know how we can extend it for one month or three months. Please let me know and advise what we do. Will there be a fine?

The visa exemption is for all types of visas which expired after 1st March and have been automatically extended until December 31, 2020’

I have my UAE visa for three months. I want to ask: Due to the closure of borders and the Covid-19 pandemic, will the validity of my visa be extended as I am not currently in the UAE?

Since you are out of UAE, your visa is no longer valid.

I'm holding a tourist visa that will expire on April 7? And what are the best options and procedures?

The visa exemption is for all types of entry permits which expired during the 1st March, all visas have been automatically extended until December 31, 2020.

We just paid our Travel agent to extend the visa of my in-laws and now we got information that all visas are extended till 31st dec 2020. Is there any way we can legally request the agents to refund the money?

If the amount is paid, there will be no refund.

What is the status of UAE residents who are currently outside the country? How and when can they return to UAE?

UAE residents abroad will be able to come back to the Emirates from June 1, provided they have a valid residency visa., visit Ministry of Foreign Affairs and International Cooperation website smartservices.ica.gov.ae and register for the “Residents Tawajudi” service, to request your return to the UAE.

Residents with valid residency visas outside the country who found it difficult to follow up on their requests to return were instructed to check the authority's website or phone the call Centre on +971600522222, +97123128867 or +97123128865.

I am worried because my visit visa is going to expire this week. What should I do? I don't have enough money to renew my visit visa because all of the agencies are overpricing the visa fees and I can't afford it.

The visa exemption is for all types of entry permits which expired during the 1st March, all visas have been automatically extended until December 31, 2020.

What about the cancelled residence visas? I think I have 12 days to leave the country after visa cancellation. What shall I do in such a case?

Please be informed that if your situation occurred during the 1st March, so you will get 30 days from the date they remove the 1st March to leave UAE. There are a few exceptions to this visa extension and fine waiver. The Amer center will provide the future clarifications on 8005111.

How do I renew my residence permit if it expired after 1st of March 2020? Are there any fines imposed on expired residence permits?

A three-month grace period starting from May 18 has been provided to residency law violators to leave the country. Residency violators will also be exempted from fines, including residents who overstay after their residence visas expired, as well as visitors who overstay their visit visas.

I hold a UAE residence visa. My designation is partner. The visa expired on April 2, 2020. I am at present stuck in Mumbai. What will be the procedure to reach UAE as the visa has expired. I won't be allowed to return by airlines and the Indian Immigration. Kindly inform about the procedure in such case.

As per the final update, a resident whose residence visa has expired outside the UAE during the 1st March will get 30 days to return to the UAE from the date of flight resumption.

How do I avail the grace period and fines for overstay before 1st March 2020.

Urge all expats to register at the FAIC portal to avail of the grace period that shall start on May 18 up to three months. All breaches related to expired Emirates IDs and labour cards will also be cancelled. For visa related queries you can contact Amer centers on 8005111. For Emirates ID related queries, please contact 600530003.

What happens to the visas for dependent family members or domestic workers?

Residency visas for dependents that expire between March 1 and December 31 will be renewed automatically until the year-end and this includes housemaids and domestic workers.

In case of cancellation, the dependents' visa must be cancelled first and only then can an employee’s residence permit be cancelled. Dependents too have an option of securing a tourist visa or if the family breadwinner secures fresh employment and gets a new visa, the dependents also then can be sponsored.

Can dependent visas be put on hold and not cancelled?

If the person sponsoring others is changing jobs, they can put their dependents' visas on hold rather than cancelling them. This freezes their status in the system and they cannot exit the country during that time. The sponsoring resident can then cancel their visa, get a new one and then remove the hold on the dependent’s visa. This is for dependents not sponsored by a company but sponsored by a spouse or resident.

The 'hold' process was suspended during the stay home restrictions since original documents needed to be submitted but the facility is available now since Amer centres have reopened.

How do I exit UAE by Aug 18 without paying penalty if visa has expired before March 1 ?

  • UAE authorities had announced a waiver of visa violation fines for people whose visas expired or got cancelled before March 1 if they could leave the country before August 18. Holders of expired visit or tourist visas, they need to make sure they arrive at the airport at least six hours before time of departure to benefit from the waiver.
    • If you have expired UAE residency before March 1, 2020, then buy one way ticket, take your passport and go to the airport
    • If you have expired entry permits like visit or tourist visa before March 1, 2020, then get your ticket, prepare your passport and go to Abu Dhabi, Sharjah or RAK airport six hours before the departure.
    • If you choose to travel through Dubai, then visit checking centers 48 hours before departure.
    • Dubai checking centers are: Al Qusais police station, Civil Aviation Security Center and deportation center near terminal 2.

How do I renew my residence permit if it expired after 1st of March 2020?

Residents can renew their residency permits through online platforms or from Amer centres without the need for a medical check and by paying the same government fees.

Note: All the above mentioned answers are subject to change. For any further information please write to us at visauae@cleartrip.com

Staycations in UAE, curated by us

Staycations are the ideal way to take a short break without having to travel internationally. Hotels and resorts are enhancing the Staycation experience for you by redefining cleanliness and supporting well-being throughout your stay. We have carefully curated the top UAE Staycations that follow all safety guidelines.


Hotel safety guidelines

Hotel safety guidelines have been issued by The National Emergency Crisis and Disaster Management Authority and apply to all hotels across the emirates.

Contactless check-in

  • Contactless check-in and check-out facility should be available.
  • Any guest may use his/her room only 24 hours after the departure of the last guest using the same room.

Thermal cameras for temperature checks

  • All resort entry points will utilize thermal cameras to conduct temperature checks.
  • All users of these facilities must have their temperatures checked before entry.
  • All hotel establishments to dedicate isolation rooms near their main entrances where any guests exhibiting virus symptoms to be isolated immediately.

Strict social distancing

  • Ensure all guests and colleagues are following physical distancing standards by standing at least 2 meters away from others throughout the property.
  • Restaurants, cafes, gym halls, and swimming pools will have a predetermined cap on capacity.
  • Restaurants and cafes with a maximum of four people allowed per table. Tables must be distanced 2.5 m apart
  • Beaches must be divided into sections with maximum capacity to avoid overcrowding. Some utilities, including health resorts, kids’ areas and prayer rooms, will remain closed to maintain public safety.

Enhanced staff training

  • As per the advisories, all hotel staff shall be subjected to COVID-19 testing before reopening and will be re-examined every 15 days.

Increased frequency of sanitization

  • All swimming pools and beaches are to be sanitized regularly, and signage stressing physical distancing will be required.
  • All food contact equipment, surfaces and utensils to adhere to deep sanitization prior to food preparation for the public and after each use.

Rooms with safety amenity kits

  • Every room should be provided with an amenity kit, consisting of masks, gloves, hand sanitiser, and spray sanitiser (please note this is vary from hotel to hotel).

Hotels will be regularly inspected by authorities to ensure that the safety guidelines are being followed. Each emirate is also allowed to introduce additional guidelines to ensure public health and safety.