Almaty

Rates & Availability: Rates are subject to availability and may change until the booking is confirmed.

Fixed Departure: No amendments, date changes or postponements are permitted once a fixed-departure booking is confirmed.

Itinerary: Itinerary, sightseeing and routing may be changed/swapped due to operational requirements, weather or local conditions.

Hotels: In case of unavailability, a similar-category hotel will be provided.

Bed Configuration: Bed type is subject to the hotel's standard setup and local practices. Twin/double bed requests cannot be guaranteed unless confirmed in writing.

Air-Conditioning: AC/heating is subject to local regulations, seasonal conditions and the hotel's/transport provider's operating policy and may not be available at all times.

Flights: Flight schedules, timings, routing are subject to airline changes and operational requirements.

Visa & Documents: Passengers are responsible for valid passports, visas and all required travel documents. Visa approval is at the discretion of the relevant authorities.

Cancellation & Refunds: Cancellation, amendment and refund charges are subject to the applicable terms of the airline, hotel, DMC and other service providers.

Unused Services: No refund will be provided for any unused, missed or partially utilized service, sightseeing, meal, transfer or accommodation.

No-Show: No refund will be provided for no-shows or late arrival resulting in missed services.

Local Charges: City/tourism taxes, resort fees, deposits or other mandatory locally payable charges, where applicable, are excluded unless specifically mentioned.

Travel Insurance: Passengers aged 75 years and above may not be covered under the standard insurance included with certain packages. Additional charges may apply, subject to insurer terms.

Force Majeure: In case of unforeseen circumstances beyond our control, including natural disasters, pandemics, strikes, political unrest, government restrictions, border closures or other force majeure events, the applicable supplier/airline terms and conditions will apply.

Third Person/Child: Third-person occupancy will be provided with an additional mattress/roll-away where applicable. Child rates and accommodation are subject to the hotel's age and occupancy policies.